These Terms of Sale apply to all quotations, order confirmations and deliveries of products and services by A&K Worldwide Enterprises FZCO, trading as AKDronix ("AKDronix", "we"), to its customers (the "Buyer"). Terms of the Buyer do not apply unless we accept them in writing.
1. Business customers only
We sell exclusively to companies, public bodies, universities, schools and research institutions that buy for trade, professional, research or educational purposes. We do not sell to consumers. Before confirming an order we may ask for a trade licence, commercial register extract, VAT number or other proof of business status, and we may refuse any order without giving reasons.
2. Quotations and contract formation
Information on the website, in catalogues and in messages is an invitation to request a quotation, not a binding offer. Quotations are valid for the period stated in them, otherwise for 30 days. A contract is formed only when we issue a written order confirmation. Every order confirmation is conditional on the successful completion of our compliance screening and on any export permit that may be required (section 6).
3. Product information
- Technical data are manufacturer figures. They are indicative and may vary with configuration, payload, temperature, altitude and wind. The binding specification is the one stated in the order confirmation.
- Unless expressly stated in the order confirmation, products are not represented as carrying an EU class identification label (C0–C6), CE marking, TDRA type approval or any other national approval for the Buyer's country.
- Product names and model designations are those of the respective manufacturers and are used to identify the products. Images may show optional equipment.
4. Prices and payment
- Prices are stated in the quotation in USD, EUR or AED and apply to the Incoterms stated there. Unless agreed otherwise, they exclude packaging for sea freight, insurance, customs duties, import taxes, local VAT, bank charges and permit fees.
- UAE VAT is charged where applicable by law. Customers outside the UAE are responsible for import VAT and duties in their country.
- Unless agreed otherwise, payment is due in full in advance by bank transfer. Production and shipment start after receipt of cleared funds.
- If payment is late, we may suspend deliveries and, after a reasonable grace period, cancel the contract.
5. Delivery, Incoterms and transfer of risk
- Delivery terms follow the Incoterms® 2020 rule stated in the order confirmation (for example EXW, FOB, CIF or DAP). Risk passes to the Buyer as defined by that rule.
- Lead times are estimates and start after receipt of payment, the signed end-user statement where required, and any export permit. Partial deliveries are permitted.
- Lithium batteries are shipped as dangerous goods. The Buyer must provide accurate consignee data for this purpose.
6. Export control and compliance conditions
- Our deliveries are subject to the export-control and sanctions laws of the United Arab Emirates, in particular Federal Decree-Law No. 43 of 2021 and its implementing decisions, to United Nations sanctions, and to the export rules of the country of manufacture.
- For items that are or may be controlled, in particular unmanned aircraft with an endurance of 30 minutes or more, thermal imaging payloads, heavy-lift drones and docking systems, the Buyer must provide a signed end-user statement before we confirm the order.
- If a permit is required, delivery depends on its grant. A delay or refusal of a permit, or a negative screening result, is not a breach of contract by us. In these cases we may cancel the order without liability and refund payments received, less costs already incurred with third parties.
- The Buyer must not export, re-export or transfer the products to any destination, person or end use prohibited by applicable law, including the Russian Federation, Belarus and any embargoed destination, and must impose the same obligation on its own customers.
7. Buyer's regulatory responsibilities
The Buyer is solely responsible, at its own cost, for:
- import permits, customs clearance and registration with the competent authorities;
- aircraft registration and any operational authorisation required for flight (for example GCAA or DCAA in the UAE, or an authorisation in the specific category under Regulations (EU) 2019/945 and 2019/947);
- radio type approval and conformity in the country of use (for example TDRA in the UAE, CE/RED in the EU);
- authorisations for aerial application of plant protection products;
- data protection and privacy compliance when using cameras or sensors;
- acting as importer or economic operator where required, including for CE conformity of machinery in the EU;
- training of operators and safe operation in line with the manufacturer's instructions.
8. Permitted and prohibited use
Products are supplied for lawful civilian, professional, research and educational use. The Buyer must not use or allow the products to be used for military purposes, for weapons or weaponisation, for any purpose connected with weapons of mass destruction, for unlawful surveillance, or in violation of human rights. The Buyer must not modify the products to carry weapons, explosives or other harmful payloads. Any such use or modification is a material breach and voids all warranties.
9. Inspection and notification of defects
The Buyer must inspect the goods on receipt. Visible transport damage must be noted on the delivery documents and reported to us in writing with photographs within 7 days of receipt. Other defects must be reported in writing within 7 days of discovery. Goods may only be returned with our prior written approval.
10. Warranty
- We pass on the manufacturer warranty stated in the quotation, for example 12 months for the humanoid robots. Unless stated otherwise, the warranty period starts on the delivery date.
- At our choice, warranty is provided by repair, replacement of parts or credit. Shipping of parts and units for warranty purposes follows the arrangement stated in the quotation.
- The warranty does not cover batteries and propellers as wear parts, crash or water damage, operation outside the manufacturer's limits, unauthorised modification or repair, or use contrary to section 8.
11. Limitation of liability
To the extent permitted by law, our total liability arising out of or in connection with a contract is limited to the price paid for the products concerned. We are not liable for indirect or consequential loss, loss of profit, loss of production or crops, loss of data, or for damage caused by the operation of the products, third-party claims or regulatory fines. These limitations do not apply to liability for death or personal injury caused by our negligence, for fraud, or to any other liability that cannot be limited by law.
12. Indemnity
The Buyer indemnifies us against all claims, fines, losses and costs resulting from a breach of sections 6, 7 or 8, or from the operation of the products by the Buyer or its customers.
13. Retention of title
The products remain our property until full payment of all amounts due under the contract, to the extent permitted by the law of the place where the products are located.
14. Force majeure
Neither party is liable for delays or failures caused by events beyond its reasonable control, including government measures, export restrictions, airspace closures, epidemics, war, strikes, supply shortages at the manufacturer and transport disruption. If such an event lasts more than 90 days, either party may cancel the affected order.
15. Governing law and disputes
These Terms and all contracts are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply. Any dispute shall be finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre (DIAC). The seat of arbitration is the Dubai International Financial Centre, the tribunal consists of one arbitrator and the language is English. Either party may seek interim relief from any competent court.
16. Final provisions
If a provision of these Terms is invalid, the remaining provisions remain in force. The English version of these Terms is binding; translations are for information only.